Privacy Policy
In effect from: January 20, 2026
1. Overview
This policy explains how topstay-wise.com collects, uses, stores, and protects your personal data when you use our services or visit our site. We safeguard your privacy and data in line with applicable data protection law, including the General Data Protection Regulation (GDPR).
2. Who Controls Your Data
topstay-wise.com is the data controller for your personal information. For data protection questions or concerns, contact us at privacy@topstay-wise.com.
3. Data We Collect
We may collect the following types of personal data:
- Identity data (name, email, date of birth)
- Contact data (email, phone number)
- Details of bookings, enquiries, or orders
- Content of messages or enquiries you send
- Technical data (e.g. IP address and cookies)
4. Purposes and Legal Basis
We process your data for these purposes and on these legal bases:
- Providing services and managing bookings
- Communicating with you and offering support
- Marketing and promotions
- Complying with legal obligations
- Sending newsletters and updates
5. How Long We Keep Data
We retain your data:
- for as long as necessary to provide services and deal with any claims
- for periods required by law
- until you withdraw consent
- until you object to processing for direct marketing
6. Sharing and Disclosure
We may share your data with:
- IT and hosting providers
- Legal and financial advisers
- Payment providers
- Public authorities (when the law requires)
We do not transfer your data outside the European Economic Area (EEA).
7. Your Rights
Under data protection law you may:
- Request access to your personal data
- Ask for correction of inaccurate or incomplete data
- Request erasure (‘right to be forgotten’)
- Request restriction of processing
- Request data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8. How We Protect Data
We use technical and organisational measures to protect your data, including SSL encryption, secure systems, and access controls.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for the latest version.